During your stay we are always at your disposal with recommendations or questions! It's nice to connect with so many great travelers!
1. Check-In is at 16:00, Check-Out is at 11:00. Early check-in or late checkout may be available upon request. Guests who stay beyond their designated checkout time or delay our housekeeping staff are liable for any associated costs and expenses.
2. Guests are not allowed to make a reservation in their city of residence. Please contact us if you're booking within your city.
3. Smoking, parties, and excessive noise are not allowed, including on balconies (except smoking) and in shared spaces. Smoking violations are subject to a 250€ fine plus the cost to clean, deodorize, and repair damages.
4. Commercial photography/videography without written consent and Illegal activity is strictly prohibited.
5. Overnight guests that exceed the number stated in the reservation are not allowed.
6. Pets are not allowed. Violation of our pet policy may result in a fine. We encourage guests with service animals to contact us before their stay.
7. Guests are responsible for covering the cost to replace lost keys, key cards, fobs, or parking passes.
8. Noise detecting technology may be used inside the apartment to monitor excessive noise levels. Video surveillance may be used in outside and common areas.
9. Guests take full responsibility for damages, injury, or loss that occur on the premises and its facilities. Guests must report any property damage to customer service.
10. Booking a reservation constitutes an agreement to comply with the House Rules. Guests who violate these rules are liable for any associated damages, fees, costs, or expenses. Violation of house rules may lead to immediate cancellation of reservation and eviction without refund.
COVID-19 APPENDIX
11. Guests are required to wear a face mask in common spaces such as stairways or the entrance areas. Also, guests are required to keep a minimum distance to other guests and staff in those areas
12. Guests are not allowed to stay in apartments or enter our buildings if they have been in contact to a COVID-19 infected person in the past 14 days and/or if they have symptoms of a respiratory disease or fever. If symptoms occur during a stay, guests are required to contact our staff by phone immediately
13. Apartments shall be inhabited only by guests, which are not part of the contact limitation orders by the federal government
14. Violation of the specials COVID-19 terms may lead to immediate cancellation of reservation and eviction without refund.
Version: 2, 22.05.2020